Terms and Conditions, Refunds & Cancellations, Privacy Policy

Confidentiality
Confidentiality is an essential part of all Transformational Healing sessions. It underpins the client's sense of safety and trust and contributes to making the therapeutic relationship different from any other.  Transformational Healing holds all records securely and will ensure confidentiality in the treatment of any information held about clients. All information recorded and held is solely for the purpose of maintaining effective therapeutic treatment.  

All information will be kept confidential unless the client and therapist agree to discuss something with a third party. Where appropriate a consent form will be used. The only reasons for breaking confidentiality would be if the therapist considered that your life was at risk, if another person's life was at risk or if the therapist was liable to civil or criminal court proceedings if the information was not disclosed. If at all possible this would be discussed beforehand.

Anti-discrimination policy

Transformational Healing is strongly committed to anti-discrimination. It values difference and diversity and does not discriminate on the grounds of age, gender and gender identity, sexual preference or orientation, marital/partnership status, religion, race, color, national origin, disability, heritage or political belief.  All are welcome here!

Refund, Cancellation Invoices and and missed session policy
If for any reason you are unable to attend your appointment please let us know as soon as possible. The required notice for cancellation is 48 hours. Where there is less notice of cancellation or if you do not attend your appointment you will be charged the full fee. When possible, you may be offered an alternative appointment on the same day.

You will be given as much advance notice as possible in terms of the holidays or needing to cancel your appointment for any other reason.  I invoice when the session is booked and kindly ask clients to pay their invoice when presented. 

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What data do I hold and why?

I hold the contact data from your initial assessment sheet, on paper, so that I can contact you.

I record information about what you tell me in our sessions depending on the protocol we are using.  Often, I record only brief notes and these act as an 'aide memoire' so that I can review the course of your therapy as time progresses. 

I record the number of sessions you have and the payments you make for business purposes.  This information is held on the website.

You can choose on the website how you would like to be contacted, and it is important that while you remain a client you notify me if any of these details change.

 

How is it stored?

 Most session notes are held on paper and kept locked securely when not in use. Data held electronically is on a personal computer and stored locally in a password protected account.  Phone contact details are  held on a password protected work phone.

Clients can delete themselves through the website.